This Privacy Policy explains how Three 21 Creative, LLC ("AIM," "we," "our," or "us") collects, uses, and protects information relating to visitors of AIM-affiliated websites and users of the AIM platform.
This Policy applies to AIM and all affiliated websites, subdomains, funnels, forms, and digital properties operated by Three 21 Creative, LLC, including but not limited to the AIM platform. By visiting any AIM-affiliated site, submitting information, or using AIM's services, you consent to the data practices described in this Privacy Policy.
AIM is a business-to-business platform. All interactions with AIM are presumed to be commercial in nature. Individuals under 18 may not use AIM.
No Expectation of Privacy
Users and website visitors acknowledge and agree that AIM may monitor, log, analyze, record, and review activity on its websites, funnels, telephony systems, and platform for operational, compliance, training, security, and analytical purposes. Information submitted through AIM may be visible to AIM personnel, contractors, and automated systems. No user should expect confidentiality in transmitted or collected information except as required by law.
Information We Collect
We collect information from users and website visitors. Information collected may include:
Name, phone number, email address, business information
Account credentials, login activity, profile data
Billing and payment information (processed via PCI-compliant vendors)
Call logs, SMS logs, message metadata, IVR interactions, call recordings where permitted by law
Usage history, navigation data, session logs, clickstream behavior
IP address, device identifiers, browser type, approximate location
Cookies, pixels, UTM parameters, behavioral analytics, heat maps, and session replay
Form submissions, funnel interactions, marketing attribution, campaign identifiers
How We Use Information
We may use information for lawful business purposes, including:
Operating the AIM platform, managing accounts, and performing authentication
Billing, payments, collections, fraud detection, security monitoring, and dispute resolution
Conducting analytics, internal research, and product development
Complying with legal obligations and defending AIM's rights
Mobile Information and SMS/Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Retention
AIM retains information for as long as needed for business purposes, analytics, legal compliance, and fraud prevention.
Your State Privacy Rights
Individuals in California, Colorado, Virginia, Connecticut, and Utah may have rights to access, delete, correct, or opt out of the processing of personal information. Requests may be submitted to [email protected].
Cookies and Tracking Technologies
AIM uses cookies, session replay, pixels, analytics tools, and tracking technologies for authentication, personalization, analytics, and site performance. Users may disable cookies, but doing so may impact functionality.
Data Security
AIM uses commercially reasonable administrative, technical, and physical measures to safeguard data, but cannot guarantee absolute security. Users are responsible for protecting their credentials and access methods.
User Responsibilities
Users and customers are solely responsible for ensuring that information they provide is accurate, lawful, and compliant with all applicable communication and privacy laws.
Children's Privacy
AIM is not intended for individuals under 18. We do not knowingly collect information from minors.
Service Modifications
AIM may modify, suspend, or discontinue any website, platform service, feature, or functionality at any time without prior notice.
Governing Law
This Privacy Policy is governed by the laws of the State of Florida. Any dispute arising from or related to this Policy shall be brought exclusively in the courts located in Orange County, Florida.
Changes to This Policy
We may update this Privacy Policy at any time. Continued use of AIM or its affiliated properties constitutes acceptance of the updated Policy.
Contact Information
For privacy-related questions or requests, contact [email protected].
For legal notices, contact [email protected].
Three 21 Creative, LLC
121 S Orange Ave Unit 980N
Orlando, Florida 32801